Refund policy

Return Policy

We will accept your request to return your selection within seven days from the delivery date. Please make sure that the item is in its original state as shipped, unworn, unaltered and unwashed, in new condition with labels and hang tags attached.

We obtain the right to deny a refund, reject returns, exchanges or store credit if the item(s) returned is damaged and is not in its original new condition, odor, discolored or does not meet our quality standards or pass inspection upon receiving at our warehouse.

Return Inspection Process

Once a return is received, and we confirm that its condition is acceptable, we will process your refund back onto your original credit card within five business days, and a confirmation of the credit will follow via email.

Please ensure you send your selection back to us within seven days of receiving your Return Authorization label so we can process your refund or exchange.

The items purchased are your responsibility until they reach our premises.

Any returns received after the seven days will be returned to sender. Returned merchandise must be postmarked within the seven days allotted from the date of delivery.

Please make sure to place your RA number on the outside of the package.

Returns may take up to 7 days after delivery to be processed by our e-commerce division.

Please return the goods in the same box in which you received your purchase and include the invoice.

Please feel free to email or call us to discuss your return, and Include your purchase order number as a reference.

We will contact you within 24 hrs. Alternatively, call 646-470-8116,
Monday – Friday To speak with a Luxury client service representative.