Policies
Purchase Policies
As soon as the purchase order is received and processed, you will receive a confirmation of your purchase via email. An email confirmation of your order will arrive within 24 hours from that moment.
Please allow 14 – 21 days for your selection to arrive. We will contact you to confirm an estimated delivery date along with the tracking details and courier service as soon as it is en route.
Return Policy
We will accept your request to return your selection within seven days from the delivery date. Please make sure that the item is in its original state as shipped, unworn, unaltered and unwashed with labels and hang tags attached.
We obtain the right to deny a refund, reject returns, exchanges or store credit if the item(s) returned is damaged and is not in the original condition or does not meet our quality standards or pass inspection upon receiving at our warehouse.
Return Inspection Process
Once a return is received, and we confirm that its condition is acceptable, we will process your refund back onto your original credit card within five business days, and a confirmation of the credit will follow via email.
Please ensure you send your selection back to us within seven days of receiving your Return Authorization label so we can process your refund or exchange.
The items purchased are your responsibility until they reach our premises.
Any returns received after the seven days will be returned to sender. Returned merchandise must be postmarked within the seven days allotted from the date of delivery.
Please make sure to place your RA number on the outside of the package.
Returns may take up to 7 days after delivery to be processed by our e-commerce division.
Please return the goods in the same box in which you received your purchase and include the invoice.
Please feel free to e.mail or call us to discuss your return, and Include your purchase order number as a reference.
We will contact you within 24 hrs. Alternatively, call 646-470-8116, Monday – Friday To speak with a Luxury client service representative.
Made to order
Beverley and her team take pride in keeping you well styled and elated with enthusiasm over every selection you make from her collections, this division of made to order bespoke to you and is non- refundable and non-exchangeable once commissioned.
We would love nothing more than to dress you from the bottom up. We are style makers with much experience in making women shine; we understand fit and the different body types.
We can aid you in selecting the best style for you based on your special occasion.
We've come up with a size chart below to make it easier for you to make your selection. Please read this chart. If you are a split size, we can advise and accommodate your particular size requirements for you.
Please note that all alternative colour selections and made to measure orders are considered as specials that are cut exclusively for you based on your direct request.Once your request has successfully been submitted and approved, it cannot be canceled, modified or returned for a refund.
Our online sales representative from our special order division will contact you to collect your measurements and payment information and confirm the delivery window of your order.
The exceptional size service usually takes 3-4 weeks. Also, the surcharge per specials falls between $100.00-$300 and will be quoted upon request.
We have in-house pattern cutters and sample hands. The artistry on the majority of styles is carried out in New York.
Please email us to inquire about commissioning a particular size or colour purchase.
